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Bradford, who I worked with on wanting to change up some of the electrical, was also so very easy to communicate with. Colby, we met when we got here and he helped Jason do the final touches to our home. Like I said, from beginning to end, Trinity Classic Homes has been so very easy to work with!!! Thank you again, to Jennifer, Paige, Jason, Bradford, Colby and all others! I accept the business's response to resolve this complaint. Please provide details of $22,521 deposit refund payment, timeline and payment method.
Our homes are 100% custom built with solid wood construction on your land. That means no foam board, no pre-fab and no modular parts. We offer a 2/10 Limited Warranty that covers all appliances, structural features and major systems, including electrical, plumbing, AC and heat. At Trinity Custom Homes, there is no fine print and no last minute surprises. We believe it is important for our customers to be fully informed.
Customer Reviews
No where in our agreement do we say we will have the home completed 13 months from contract and we deny setting that unattainable expectation. We sold a condo on 3/29 that required custom changes. We cannot submit to permit until we price the custom changes and have our architect draw the custom plans after the price is accepted. At that time we are able to submit to zoning, then permit and the permit usually takes days to come back.
I will definitely use Trinity again as well as recommend them to other customers. The well documented supply chain crisis and labor shortage have affected all builders and most industries not only locally but nationally. We will have our construction manager attend a pre-drywall meeting with you within the next 30 days to help discuss possible timeframes. We only have a VP of sales so meeting with our construction manager who schedules all of out trades and closings would be most beneficial.
Initial Complaint
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There are pictures proving this fact. During the conversation of problem solving it is true that we spoke of painting the entire ceiling if there was not a color match. Perhaps you should reach out to the original contractor for a manufacturer brand of compound so that it is "a match". Because we do not have his contact information.
Park at River Plantation
Home prices are constantly increased. Expectation to include additional costs and fees to every contract. Absolutely no support from management. You have to forward the office phone to your personal sell during lunch breaks. If sales slow, you will be blamed even though management offers no advice.
I do have to say that they did credit me with one charge that I disputed. I love the house, the floor plan, I am basically satisfied with most of the sub-contractors, especially in this day and time. A guarantee of the building time frame is one thing I would insist on.
To get to permit can take days depending on workload. Once the permit is back we need to wait on an excavator to have availability in his/her schedule to excavate the home. Being that every buyer has different custom requests we are unable to tell clients how quickly we will be able to excavate their home given all of the variables.
Boost your business trust by displaying widget on your website — its a simple way to convert your visitors into customers. Predicting the affects of the labor shortage and supply chain crisis were impossible and that remains the case. We have every intention to complete this job, as well as all others, as quickly as possible.
That was the only happy moment, it didn’t took much time for me to realize that I did a biggest mistake in my entire life. Just to complete buyer builder meeting it took more than 4 months and 6 months to setup Design center. In August 2021, had a meeting with VP of Trinity, He explained all the supply chain issues and promised the Home will be closed by May 2022. By May 2022 hardly Framing was completed. One fine day my sales rep came back and mentioned I got updates from higher management, we are planning to close your house by Aug 2022 at max by Oct 2022, plan accordingly. I was asked to provide the Loan commitment letter in 2 weeks, otherwise Trinity will cancel the contract.
This could potentially yield a match. Yes, two years has past, but not from a lack of me trying to get you to stand behind the Trinity Warranty. We choose Trinity because of the promise to stand behind the workmanship. Unfortunately Jim, those working for you don't always feel the same.
By August 2022 at least HVAC itself not completed. When I signed the Home in Feb 2021, the interest rate was 2.5% now rates rose up to 6.8% which is more than double. Based on what Trinity told, I planned my lease for month on month and end up paying close to $500/month more. Because of these delays, I incurred a loss of more than $100K. From Trinity, I will get one liner statements on progress without any clarity/confirmation.
BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. We offer homes on our property as well as on your Lot or Your land. Read homeowners reviews before hiring the Custom Home Builder to help with your project in Magnolia. If you have questions, read other homeowners’ reviews or our discussion forum for a second opinion. Takes care of problems before they happen.
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